1. Introduction
dienstennl.com ("we", "us", "our") takes the protection of your personal data seriously. This privacy policy explains which data we collect, why we collect it, and how we handle it.
This policy applies to all services we provide through dienstennl.com.
2. Which data do we collect?
2.1 Visitors without an account
- Analytics data through Google Analytics 4, only with your consent
- Anonymous usage statistics through cookieless Plausible Analytics
- Cookie preferences stored in localStorage
2.2 Business owners with an account
- Name, email address, and phone number
- Business details: business name, KVK number, address, and description
- Uploaded photos
- Payment data processed by Paddle as merchant of record
2.3 Contact and support requests
- Name and email address when you contact us
- The content of your message or report
3. Why do we use your data?
- To provide and improve our service
- To process payments and subscriptions through Paddle
- To send transactional emails such as confirmations and reminders
- To analyze website usage with your consent
- To moderate content and uploaded photos
4. Processors
We use the following processors:
- Amazon Web Services (AWS): hosting, database, and email delivery (eu-central-1, Frankfurt)
- Paddle: payment processing and merchant of record for EU VAT
- Google Analytics: website analytics, only with consent
- Plausible Analytics: cookieless website analytics
5. Retention periods
- Account data: up to 12 months after subscription cancellation
- Contact and support requests: as long as needed for handling and follow-up
- Analytics data: according to Google/Plausible retention policies
- Consent log: 3 years
6. Your rights
Under GDPR, you have rights of access, rectification, erasure, restriction, portability, and objection.
You can exercise these rights by contacting support@dienstennl.com. We respond within 30 days.
7. Security
We take appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access control, and regular security reviews.
8. Cookies
For more information about our cookie use, see our cookie policy.
9. Changes
We may update this privacy policy from time to time. The latest version is always available on this page.
10. Contact
Questions about this privacy policy? Contact support@dienstennl.com.